Terms of Service

The following Terms of Service ("Terms") are a legal agreement between you ("you" or "your") and Dashi Inc. ("Dashi," "we," "us," or "our") and govern your access to and use of our services as a guest, diner, or consumer — including any websites, applications, 3D menu experiences, digital ordering features, loyalty programmes, reservation and waitlist tools, or any other ways Dashi allows you to engage with us directly or through a Merchant that uses Dashi (collectively, the "Services").

If you are a restaurant, café, bar, or other food-service establishment, your use of Dashi's platform is governed by our Merchant Terms of Service.

Nothing in these Terms excludes, restricts, or waives a right or remedy that cannot lawfully be excluded, restricted, or waived under applicable consumer protection or other law.

1. About the Services

Dashi provides technology services to restaurants, cafés, bars, and other food-service establishments ("Merchants") to help them manage reservations, waitlists, orders, payments, loyalty programmes, and guest engagement. As a guest or diner, you may interact with Dashi's Services in two ways:

2. Accounts and Registration

Creating a Dashi Account

You may create a Dashi account (a "Dashi Diner Profile") to access features such as loyalty programmes, rewards, saved preferences, and (where you opt in) cross-venue visit history. Creating an account is optional — you can use Merchant services like reservations and ordering without a Dashi account.

What a Dashi Diner Profile Includes

When you create a Dashi Diner Profile, Dashi stores your name, contact information, loyalty programme participation, rewards, communication preferences, and (only with your explicit opt-in) your visit history across participating venues.

How This Differs from Merchant Data

Your Dashi Diner Profile is your account with Dashi. It is separate from the guest records that individual Merchants maintain. When you make a reservation at a restaurant, that restaurant collects your information for its own purposes. If you also create a Dashi Diner Profile, you are additionally entering a relationship with Dashi. Both can exist at the same time, and you control your Dashi account independently.

Account Information

When you create an account, you agree to provide true, accurate, and current information. You are responsible for keeping your login credentials confidential. If you become aware of unauthorized use of your account, notify Dashi immediately at support@dashipos.com.

Account Termination

You may delete your Dashi Diner Profile at any time through your account settings or by contacting us. Upon deletion, Dashi will remove your account data in accordance with our Privacy Policy. Dashi may also suspend or terminate accounts that violate these Terms.

3. Loyalty Programmes and Rewards

Merchant Loyalty Programmes

Some Merchants offer loyalty programmes through the Services. When you join a Merchant's loyalty programme, you may be asked to provide your contact information and consent to receive Marketing Communications from that Merchant. The Merchant is responsible for its loyalty programme terms, marketing compliance, and the rewards it offers.

Dashi Loyalty Network

If Dashi offers a consumer loyalty network or rewards programme, participation is governed by these Terms and any programme-specific terms presented at enrolment. Dashi rewards are provided by Dashi and are separate from any Merchant loyalty programmes.

Consent for Loyalty and Marketing

Joining a loyalty programme through a Dashi sign-up page or QR code may involve two distinct consents:

These consents are presented separately so you can choose one, both, or neither.

4. Reservations, Waitlists, and Orders

When you make a reservation, join a waitlist, or place an order through the Services, you are transacting with the Merchant. Dashi facilitates the technology, but the Merchant is responsible for honouring reservations, preparing orders, food quality and safety, service quality, and compliance with applicable laws.

Merchant Is the Seller

Unless Dashi expressly states otherwise for a specific service, the Merchant—not Dashi—is the seller, retailer, and supplier of all food, beverages, merchandise, and related services ordered from that Merchant. The Merchant is responsible for its menu, prices, taxes, hours, availability, preparation, packaging, product descriptions, required warnings, allergen information, substitutions, refunds, and customer service.

Order Requests and Acceptance

Submitting an order is a request to purchase from the Merchant. An order becomes accepted when the Merchant accepts it or begins preparation, whichever occurs first. A Merchant may reject or cancel an order because an item is unavailable, the Merchant is closed, the order cannot be fulfilled safely or lawfully, payment cannot be authorized, delivery is unavailable, or for another legitimate operational reason. If a paid order is rejected or cancelled for a reason not attributable to you, the applicable amount will be voided or refunded to the original payment method, subject to payment processor timing.

Menu Information, Allergies, and Special Instructions

Merchants provide and control menu descriptions, images, prices, ingredients, dietary labels, allergen information, and availability. Dashi does not prepare, handle, inspect, or guarantee food and does not independently verify Merchant content. If you have an allergy, intolerance, or dietary restriction, contact the Merchant directly before ordering. Special instructions are requests only and are not guaranteed unless the Merchant confirms them.

Substitutions and Availability

Items may become unavailable after an order is submitted. A Merchant may contact you for approval of a substitution, omit the unavailable item and adjust the charge, or cancel the affected item or order. Material substitutions that increase the amount charged require your authorization unless applicable law permits otherwise.

Pickup and Delivery Estimates

Preparation, pickup, and delivery times are estimates, not guarantees. Traffic, weather, demand, Merchant operations, courier availability, incorrect addresses, building access, and events outside the reasonable control of Dashi may cause delays.

Third-Party Fulfillment

Delivery or other fulfillment may be performed by the Merchant or an independent third-party provider. The applicable provider is responsible for the fulfillment services it performs. Dashi may transmit order, contact, and delivery information to that provider as described in the Privacy Policy, but does not employ, direct, or control independent delivery providers.

5. Purchases and Payments

Payment Processing

Dashi processes payments on behalf of Merchants. When you make a purchase, you authorise Dashi, as agent for the Merchant, to submit the charge (including any gratuities, fees, and taxes) to your payment method.

Payment Methods

Accepted payment methods include credit and debit cards (Visa, Mastercard, American Express), digital wallets (Apple Pay, Google Pay), and other methods as made available. You must provide a valid payment method and authorise Dashi to confirm it is in good standing.

Payment services may be provided by third-party processors such as Stripe or Moneris. Their terms and privacy practices may also apply to the payment information they process. Dashi does not store full payment card numbers where payment information is collected directly by a payment processor.

Charges, Taxes, Fees, and Tips

Before you submit payment, the checkout will display the item subtotal and the taxes, delivery charges, service or processing fees, tips, discounts, and total then known to Dashi. Tips are voluntary unless clearly disclosed otherwise. Prices and fees may differ between ordering channels. If a material pricing error is discovered before fulfilment, the Merchant may cancel the affected item or seek your approval for the corrected price.

Cancellations and Refunds

You may request cancellation before the Merchant accepts the order or begins preparation. Once preparation begins, the Merchant may decline cancellation or charge up to the price of items already prepared or committed. Once delivery has been dispatched, delivery charges may also be non-refundable.

If an order fails or is cancelled because of an incorrect or incomplete address, unavailable access, failure to respond, or another circumstance attributable to you, you may be charged for items prepared and fulfillment services performed. If a paid order is cancelled because the Merchant cannot fulfill it, a delivery provider cannot complete it for reasons not attributable to you, or Dashi confirms a duplicate or erroneous platform charge, the applicable amount will be voided or refunded.

Refund decisions concerning food quality, missing or incorrect items, substitutions, preparation, and Merchant service are primarily the Merchant's responsibility. Dashi may facilitate communications, adjustments, credits, or refunds on the Merchant's behalf but does not guarantee a particular outcome except where required by law.

Receipts and Payment Disputes

A receipt or order record will identify the Merchant as seller where applicable and will show the charges facilitated through Dashi. Review your receipt promptly and contact the Merchant or Dashi support as soon as reasonably possible if you believe a charge is incorrect. Nothing in these Terms limits a payment-card or statutory dispute right that cannot lawfully be limited.

Transaction Limits

We may establish transaction limits and may decline to process any transaction we believe is invalid, suspicious, or in violation of applicable law.

6. Marketing Communications

From Merchants

Merchants may send you Marketing Communications (promotional offers, events, loyalty updates) if you have given valid consent. Under Canadian law (CASL), you have the right to:

• Opt out at any time using the unsubscribe link in emails, replying "STOP" to SMS messages, or contacting the Merchant directly
• Have your opt-out honoured without delay and within 10 business days
• Not receive marketing without valid consent

Questions about a Merchant's marketing should be directed to that Merchant.

From Dashi

If you have a Dashi Diner Profile, Dashi may send you communications about your account, loyalty status, rewards, and Dashi features. You can manage your preferences in your account settings or by contacting us. Dashi will not send you promotional communications without your consent.

7. Your Data and Privacy

Your privacy is important to us. Our Privacy Policy describes in detail what information we collect, how we use it, who we share it with, and your rights. Key points:

• When you interact with a Merchant through the Services, the Merchant controls your guest data
• When you create a Dashi Diner Profile, Dashi controls your account data
• You can access, correct, or delete your information at any time
• We never sell your personal information

8. Permitted Activities

By using the Services, you agree that you will:

• Use the Services only for legitimate purposes
• Provide accurate information
• Not attempt to gain unauthorized access to any portion of the Services
• Not interfere with other users' use of the Services
• Not upload content containing viruses or harmful programmes
• Not use the Services in any way that violates applicable law

9. Fees and Promotions

Dashi or the Merchant may charge clearly disclosed delivery, service, processing, small-order, cancellation, or other fees. Any applicable fee will be shown before you complete the transaction. Promotional codes, discounts, credits, rewards, and other offers may be subject to additional eligibility, expiry, redemption, non-transferability, and abuse-prevention conditions presented with the offer. Unless required by law or expressly stated otherwise, promotional value is not redeemable for cash.

10. Disclaimers and Limitations

Service Availability

To the fullest extent permitted by law, the Services are provided on an "as is" and "as available" basis. Dashi does not guarantee that the Services will be uninterrupted, error-free, secure, or available at any particular time, or that information supplied by a Merchant or third party is accurate or complete.

Merchant Responsibility

Each Merchant and third-party fulfillment provider is solely responsible for the goods and services it provides. To the fullest extent permitted by law, Dashi is not responsible for:

• food or beverage preparation, ingredients, allergens, contamination, packaging, labelling, quality, safety, legality, or fitness;
• Merchant menu content, prices, availability, substitutions, operating hours, taxes, refunds, representations, or regulatory compliance;
• the acts, omissions, delays, routes, communications, safety, or service quality of Merchants, couriers, delivery networks, payment processors, internet providers, or other independent third parties;
• loss caused by inaccurate information, special instructions that a Merchant does not accept, an incorrect delivery address, unavailable access, or your failure to safeguard an account or device; or
• events beyond Dashi's reasonable control.

Nothing in these Terms makes Dashi the seller, manufacturer, food preparer, carrier, employer, partner, or joint venturer of a Merchant or independent fulfillment provider.

Limitation of Liability

Your Responsibility for Misuse

To the extent permitted by law, you are responsible for losses reasonably incurred by Dashi or a third party because of your fraudulent or unlawful use of the Services, intentional misuse, material breach of these Terms, violation of another person's rights, or submission of information you know is false. This provision does not require a consumer to indemnify Dashi for Dashi's own negligence or for a liability that cannot lawfully be transferred.

11. General

Governing Law

These Terms are governed by the laws of Ontario and the federal laws of Canada applicable therein.

Changes to These Terms

We may update these Terms from time to time. If changes materially reduce your rights, we will provide notice by email (if you have a Dashi account) or through the Services. Your continued use after the effective date constitutes acceptance.

Force Majeure

Dashi is not liable for failures or delays caused by conditions beyond our reasonable control, including natural disasters, power failures, or internet disruptions.

Severability

If any provision of these Terms is found unenforceable, the remaining provisions continue in full force.

12. Contact Information

If you have questions about these Terms, contact us: